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Hi Chris! I can always count on you for the best quality and accurate fit. This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. -Kate. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. Please email us at resolution@lucyinthesky.email if anything else. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. For international orders, any taxes or customs fees are the responsibility of the recipient. If you want to make a complaint to the Sky customer service team, they can be reached on . Share. Go to our site to chat with our support team or email us at support@lucy.co! Hi there. Twice now, I have not received an order or refund. I reached our to the company and got a fast response from them. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. I did the Level 2 Customer Service Practitioner course. You can also visit this article for more information on getting support! Excellent Customer Service, Quality Name Brands. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Cassandra M. went beyond. It is 9/23 no dress. Hi Carol, Thanks for your feedback. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. -Kate. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? How useful is that if the items never come? After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. Most dresses are see through material with zippers stuck. I feel tricked and pissed off. This is the one Sky contact number constantly referred to as being dedicated to customer service. Tip for consumers:Absolutely no refunds unless it arrived damaged. You can email us at resolution@lucyinthesky.email for any further assistance. Our small is generally the equivalent of a US Size 2. We're so sorry to hear about the order. I've made several purchases on different occasions from this store and nearly all of which came with problems. It is a no for me. . -Kate. Please read the email in full, there may be pertinent details which may have been missed. Account and billing. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Please let us know if we can help any further. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. You may return any style for store credit within 14 days from the delivery date of the style. I messed up my address and they were quick to help and fix my mistake. Search Full List of Executives. Thanks for your feedback. Lucy In The Sky. Their trendy collections are always changing and they offer many sales. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. How would you even know if something would fit or if you'd like the quality? Hi Addison, Thanks for your feedback. We're sorry to hear about the sizing issue. I absolutely love Lucy in the Sky's Customer Service!!! Hi! Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. -Kate. Please email us at resolution@lucyinthesky.email so we can look into your refund for you. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. | Read 5,961-5,980 Reviews out of 6,593 Sky Fax. Sharing is caring! Extremely disappointed and feeling like they stole from me. The first time it was cancelled altogether. We want to make sure this is refunded immediately. I am telling all my friends how bad the quality is and to never order from them. I chatted with Maria D. about my order and she was extremely helpful and answered my questions promptly and clearly. I used the chat feature again in January to try to figure out where my two other dresses were. DO NOT BUY FROM THEM. Save ur money and timego to windsor insteadur going to end up there regardless. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Once a order has been shipped this cannot be canceled. Not Available. Great customer service. We have Live Chat and Email available for any questions or concerns. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. All orders ship out of Los Angeles, we design all of our styles in-house. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. In the end the skirt fit very snug and my booty looks great in it. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Her real name is Carmen and she is secretive about her backstory. Finally, the Trust Mamma rating is four stars. Business days do not include weekends or public holdiays. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. For further information, please visithttps://help.afterpay.com/hc/en-au/. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). We may from time to time include third party links on our Website. I've never encountered an online retailer like this. Caveat emptor. From time to time, we may restrict access to some parts or all of this Website. 2. Lucky in the Sky has good web ratings overall. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. These numbers are generally staffed between the hours of 7 am to 11 pm every day. Our privacy policy, which sets out how we will use your information. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. There are a number of Sky departments, and you can usually make your way to the right one through the main customer services contact number which is 0333 7591 310. I had a great experience with the customer service chat! i live in texas and ordered a dress on sunday earlier this week. However, this is out of over three hundred reviews. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. Her mom (Gene's mother's sister) has moved to France. WHAT INFORMATION DO WE SHARE WITH OTHERS? what is the average shipping time? Horrible company and horrible customer service. Lucy in the Sky is a popular online clothing company that specializes in dresses for young adult women for special occasions. Registered: 04-01-2009. on 10-08-2013 09:47. So glad we were able to help! Alternatively, you can attempt to place the order with a different card or try again later. For international customers, return postage is the responsibility of the recipient. The package was never opened -- and sent back immediately. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. . Us either! Please note that business days do not include weekends or public holidays. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Store credit only. With no warning either time. Sorry to hear that you had trouble reaching out to us. Totally disappointed! Lucy In The Sky consumer reviews, complaints, customer service. They're all photographed wearing size Small. You must not establish a link from any website that is not owned by you. Please email us at resolution@lucyinthesky.email if anything else. The complete opposite of lawyer James, Nathan is carefree and fun. We're so sorry to hear that there was an issue with your order. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. 2023 Trustpilot, Inc. All rights reserved. As soon as you place the order, it is processing on our end. Closed now : See all hours. Sky Phone Number 2. LUCY IN THE SKY IS OUR GO TO! Number of comments: 0 If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. If they don't offer refunds, they should have made this much more clear during purchase. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. We'd love to hear from you so that we can find a resolution. Over 90% of Sky customers seeking help quickly get it through the available online channels. Depending at which stage your order is at, we may be able to adjust it accordingly. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Service 527 - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I emailed on 9/16 noone has contacted me. We're so sorry to hear that you had issues with your order. There are no fees if you pay on time. Phone Email. Ordered 4 dresses in August 2022 for several events (totaling over $300). Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Have something to share about Lucy In The Sky? Ordered a dress for my daughter homecoming and it NEVER came. I HAVE MY TRACKING NUMBER. LUCY IN THE SKY Help Centre. I was so disappointed in the quality. Do you agree with Lucy in the Sky's 4-star rating? Beyond disappointed. Saved jobs But, not to worrythey charge your credit card as soon as you make the order. Order from a different boutique. DO YOU SHIP INTERNATIONALLY? Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Don't waste your time or money, just go somewhere else! Please make sure that the style is in original condition otherwise it may be sent back to you. https://www.lucyinthesky.com/shop/index.php?route=account/login. , over 6 weeks. 03337591728. I am doubtful now the dress will come in time (or ever) for my event. -Kate. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). -Kate. Hi Veena, Thanks for your feedback. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. They said they will refund me within 10 days without any explainations for their lateness. -Kate. my party is april 10. We may contract with other. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. - Kate, Hi Gosset! I ordered my daughter's homecoming dress on 9/20. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. If anything else you can email us at resolution@lucyinthesky.email-Kate. Thanks for your feedback. You should check this page from time to time to ensure that you are happy with any changes. A store credit is automatically applied to an account attached to the email used for an order. As there is no phone number to be able to contact the company we ad two choices: email and be ignored or chat in and finally get a chat agent (the ONLY chat agent at this fraud of a company) Emma, It took three and a half hours waiting for the chat I suppose that Lucy in the Sky thought we would give up. The 24/7 chat is turned off and nobody bothered to respond to my email. Search. Please use the following size guide to help determine your size of clothing. We're so sorry to hear about the order. No! Customer service is non-existent. Products used:We havent received the products, Hi Jessica! There are thousands other options. They just keep everyone's money, don't send anything. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress.
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lucy in the sky customer service number