"Providing Denver Businesses with the highest quality Printing and Branding Solutions"
For all your print needs
MetroGraphics
MetroGraphics
Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Debra Cleare helped us with bedroom furniture, accessories and tables. No follow through yet again. He went above and beyond to make sure my husband and I were satisfied. Our sales associate was Daniel and he was very good sales person at that time. With a 7-page contract. They said they would be back in touch. 4,200,070 reviews on ConsumerAffairs are verified. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. I do wish companies would standby there commitments and honor what is being sold to the customer. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. The invoice is very misleading. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. There is an asterisk by the item, but that footnote talks about extra delivery charges for certain states. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. Awesome ordering process! Love the furniture but pretty bad customer service. These are merely guidelines for measuring and do not guarantee your furniture will fit. It was also replaced and the 3rd one also had an off color board. We use dedicated people and clever technology to safeguard our platform. Ask for Tricia and she can be of great help! Disconnected and unable to reach same rep. 71. Poor customer service. I love elegant and sophisticated design Arhaus offers. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Luckily for us, Alyssa, the store manager, took over our account. The pros: Beautiful selection of unique, quality dining furniture. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. I cannot thank Kat and Michael enough. Join the 41 people who've already reviewed Arhaus. As for the actual collections at Arhaus--absolutely stunning, innovative and different. It was incredibly reasonable! Forget about it! Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. Slipcovers: Arhaus vs. Ballard. To be removed from our postal mailing list, unsubscribe here. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. I'm thrilled Arhaus has come to San Diego!! NO. they are the one should respect and feel the same way if you really like you furniture you are selling. They arrive twice in the wrong color. My boyfriend and I adore this store! Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? So far non of it has fixed our issue. | Read 21-40 Reviews out of 40 The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? You can make them your self quicker and for half the price. Great furniture and sales people. Worked with the design team to match new items from our previous purchases with another Arhaus store. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. They did not question anything that we called. I called Arhaus a week and a half later. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Additional information about Delivery & Shipping. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. Awful customer service! Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Walking around aimlessly Tricia came to the rescue. They took longer than expected. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. Not my favorite to say the least. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. The deliveries went smoothly and my purchases arrived quickly. Thank you for your exceptional service and quick turnaround time! re: order number 225510 I have spent way too much money at Arhaus over the years to be treated so poorly. The couch bent in the middle and was closer to the floor than the ends. We are also Disappointed in the Taylor Sofa comfort and performance. So i called Daniel and told him about this and he said he will call me back. Bad experience all the way around. Some mixed feedback about delivery. Jerry B. said: Montgomery Mall is the premier place to see jailbait. I was sent a second label that i used for the second box. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. What if I have an issue during or after my delivery? Everyone is always so helpful and pleasant to work with. Beautiful store with an impressive selection of unique but current furnishings and accessories. Clearance Items (marked Last Chance! "We Are Very Disappointed with Arhaus quality and customer service. It is a bad product as it provides them way too much room to deny claims. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. It's an amazing piece and like no other. I ordered Thanksgiving dishes first week in September. I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Anyone would miss this. We purchased a Taylor couch set with love seat, chair and three person/long couch. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. I am so thrilled with the guidance I received from Them. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. doesn't. I would recommend anyone looking to purchase furniture to seriously make this their one stop shop. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Great experience. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Overall I am I giving this a 4 star because of Tricia. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. It came out absolutely beautiful. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io If I place my order, can you hold my items at your warehouse? Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. She asked all the right questions of what I envisioned for my new place. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. They are sending someone to repair some of the pieces and are actually replacing some of them. Will my merchandise be assembled at the time of delivery? Zero customer service. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. It was not listed "AS IS" so I expect all parts to come with it. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. Heather Jester was our guide and inspiration. Sat, Mar 23, 2013 : 4:55 a.m. They have a huge selection of their furniture and are more than willing to help you every step of the way. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. It is your responsibility to inspect your product upon delivery. Yes. Beautiful quality furniture. Great customer service. After finalizing the design the order went in. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. May all benefit! Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. I was thrilled with my order of outdoor patio furniture from Arhaus. We visited the store several times and everyone was great to interact with and extremely helpful! Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language Sales rep did further investigation and it seems that my order has not been processed at all! Phenomenal store. Join the 39 people who've already reviewed Arhaus. Please send all requests to [emailprotected]. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. We spent close to $75k at this store and purchased their warranty on the furniture. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. We purchased a sectional from the Northpark Arhaus this past summer. Note: Pricing on floor samples and at Arhaus Loft locations may vary. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. No one called. Please contact Arhaus for details. We also ensure all reviews are published without moderation. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. There is no question that their furniture is beautiful and current. The national Arhaus customer service is the worst customer service Ive ever experienced. We would definitely buy here ! Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. You know those sales people that just bug? work. Arhaus is a handcrafted furniture brand that was founded in 1986. They have moved my delivery date multiple times and can not commit to anything. Just. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Simply amazing. The covers are easy to use and help me make this furniture last forever. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. From start of purchase to delivery, I am 100% thrilled with my purchase. Is Arhaus an environmentally conscious company? I recently purchased a sectional and a table. Arhaus don't manufacture their . Long wait . Well it is now October 4th and I'm yet to hear back or have my issues resolved. 2023 Trustpilot, Inc. All rights reserved. We will recommend and shop at Arhaus in the future! Half showed up within a week. The back cushions are not sewing straight. How am I supposed to do that myself? They expected me to put the old cushion in the new cover. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. they should focus and lean more about the customer service. He was very professional and patient during our decision making process. Delivery time is problematic with this company. We ordered two couches from Zane at Arhaus and had an excellent experience with him. It is always a broken promise. Q Where is Arhaus located? I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. We had one rip in a couch and placed our request for repair in January. we waited more than seven months for our furniture, and no one wants to sit on it because it's so unsupportive and no comfortable. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Date of experience: 08 October 2022 He has been to our home and helped picked out pieces for the space we have. We are talking about approx 1k on an order of over 20k. Go in and take a look, you'll be surprised at the quality, variety and the prices! Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. I was hesitant since it was a floor sample. It's simply frustrating dealing with people that work at arhaus. For this reason, we will be purchasing the Tahoe & we will continue to work with David. Even worse than this, I cannot get straight answer from the salesperson. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Our experience at Arhaus was nothing short of excellent from start to finish. Better yet, these already-marked-down slipcovers were an additional 50% off. I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. Does someone need to be home to accept my delivery? Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. 68. Please see our Measuring for Furniture Delivery guidelines. Overall, customers have good things to say about Arhaus and their online shopping experiences. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. She was amazing. The retail prive was around $6,000. A 10% restocking fee will be applied. What if my items do not fit upon delivery? I went in today and found a floor sample chandelier. For the entire four-story shore house. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Thank you to Daniel and Michael as well as the professional delivery team. I order 4 faux fur throws on black friday. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Return Policy: 14-60 Days With Restrictions. nancy. Made to your specifications and submitted for production at the time of your order. We purchased 2 dining table end chairs in Feb 2021. I highly recommend this store! Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. For as costly as the furniture the customer service is really bad. What if my item(s) does not look like what I saw in the store or online? Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. So the took them back and reordered the two chairs. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. I ordered same table 16 weeks ago, and still no set delivery date! I purchased several pieces of furniture from Arhaus. If you use one of these and buy something, Slumber Search may make a small amount of money. Sign up for promotions, decorating tips and more from our team. Can I make a payment on my Arhaus Credit Card at a store location or online? Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. It was a custom piece so it took quite some time to come in (which was expected). If you placed your order in a store, contact your Design Consultant for status updates. Find out how we combat fake reviews. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. We ended purchasing several items from there, and have received most of everything so far (our fault because we keep adding). Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. I purchased a garden stool in October of 2022 that was delivered in November. Never recommend to anyone. Staff all Wearing masks, and everything is very clean. So here I am still not being refunded by a company that has received the returned items. My interior designer Tricia, was amazing to work with. The pros: Beautiful and interesting selection of coffee tables. There was a mishap and we got a wrong ottoman but customer service eventually got it right. Very punctual and efficient. We work closely with Michael and he always takes the best care of us. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. We tried every possible method to inflate without, and it just. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" It is unacceptable the way Arhaus treats their paying customers. Have bought several pieces in the past, but never again. With a keen eye for details, love for . We have always wanted the "cloud" from RH but to be honest it's not in the budget. Kudos to Tracy the designer who helped us. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Can I request delivery on a Saturday or Sunday? They will charge you for $500 for shipping and if it needs to be returned or exchanged they charge you ANOTHER $500! A 10% restocking fee will be applied. Had to wait almost 2 month for a chairs and drawers. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. She is smart quick efficient and has a good eye! She is so kind and helpful and cares about your satisfaction with the service and the products we bought. All pieces look sturdy and well constructed. The prices are very competitive and the staff is stellar! Anyone can write a Trustpilot review. I also got covers for when it snows here in Colorado. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. Looking forward to replacing our coaches next. He was very rude and said "you're done looking around get out." So it was that time of life again, furniture shopping time. My wife and I had a browse through here today. Beautiful furniture at shocking prices. I love this store! Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. The arm of one custom chair, the wood is split. Posted: February 21, 2023. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . They just ignore the questions. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Are all of your products available online? I would not recommend this place. Learn more about purchasing Worry-Free Protection Plans. She did a fantastic job, she listened to my needs and style and helped me make decisions that I am so happy with! 11 reviews of Arhaus "LOVE THIS STORE. Loved working with Etta and Chris. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Own projects from concepting to delivery of final product. Thank you Michael and Sandi Trish and Bob. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. They don't call or email back. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. The Palmer bedroom set we purchased looks great and very impressed with the quality. If you don't expect any customer service go to this store. Placed an order for a dining room table in January. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later.
Bus 85 Marsaxlokk To Valletta,
Senior Apartments Las Vegas Henderson,
Articles A
arhaus customer service complaints